THE FUTURE SUSTAINABILITY OF MALAYSIAN HIGHER EDUCATION INSTITUTIONS: WHAT MATTERS MOST?
Main Article Content
Abstract
The purpose of the study was to examine the relationship between the organisational quality management initiatives (OQMI) and organisational culture (OC) on the sustainability of Malaysian higher education institutions (SMHEI). The study utilised 263 top administrators’ completed questionnaire survey from universities in Peninsular Malaysia. The statistical techniques employed in this study were descriptive statistics, confirmatory factor analysis (CFA), and a full-fledged structural equation modelling to address the research questions and hypotheses testing. The findings revealed that long-term strategic planning initiatives (LSPI) required a thorough revision; communication and decision-making, and organisational climate of Malaysian higher education institutions (MHEI) persisted as challenges in improving the SMHEI. It was also revealed that the implementation of balanced scorecard could enhance the effectiveness and efficiency of MHEI. This study provides a basis for future studies, particularly in the Peninsular Malaysia context. Theoretically, the study also found that not only leadership perspectives required further investigation but also the financial, customer, internal process, and learning and growth perspectives in the administration for SMHEI.
Article Details
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
Asim, M. (2001). Adopting quality management concepts in public service reform: The case of the Malaysian Public Service. Labour and Management in Development Journal, 2(6), 1–20.
Bhuiyan, N., & Alam, N. (2004). ISO 9001:2000 Implementation. International Journal of Productivity and Performance Management, 53(1), 13–25. https://doi.org/10.1108/17410400410509923
Bourque, L.B., & Clark, V.A. (1992). Processing data: The survey example. Newbury Park, CA: Sage Publications. https://doi.org/10.4135/9781412985499
Bryson, J.M., & Alston, F.K. (2005). Creating and implementing your strategic plan: A work book for public and non-profit organizations (2nd ed.). San Francisco, CA: Jossey Bass.
Chamila, R.P., & Chandana, R.H. (2016). Integrating sustainability education into international marketing curricula. International Journal of Sustainability in Higher Education, 17(1), 123–148.
Cortina, J.M. (1993). What is coefficient alpha? An examination of theory and application. Journal of Applied Psychology, 78(1), 98–104. https://doi.org/10.1037/0021-9010.78.1.98
Deming, W.E (1982). Out of the crisis. Massachusetts, MA: The MIT Press
Deming, W.E (2013). The essential Deming: Leadership principles from the father of quality. New York, NY: McGraw-Hill Education-Europe.
Dillman, D. (1983). Mail and other self-administered questionnaires. In P. Rossi, J.D. Wright, & A.B. Anderson (Eds.), Handbook of survey research (pp. 359–377). New York, NY: Academic Press. https://doi.org/10.1016/B978-0-12-598226-9.50016-1
Drucker, P. (1991). The new productivity challenges. Harvard Business Review, 69(6), 72.
Edwards, K.J. (2006). Total quality management in education. London: Kogan Page Ltd.
Emanuel, R., & Adams, J.N. (2011). College students’ perceptions of campus sustainability. International Journal of Sustainability in Higher Education, 12(1), 79–92. https://doi.org/10.1108/14676371111098320
Ferguson, G.A. (1981). Statistical analysis in Ph.D. education (5th ed.). New York, NY:
McGraw-Hill. Fernandez, J.L. (2010). An exploratory study of factors influencing the decision of students to study at Universiti Sains Malaysia. Kajian Malaysia, 28(2), 107–136.
Fidler, B. (1996). Strategic planning for school improvement. London: Pitman. Fullan, M. (2005). Leadership and sustainability: System thinkers in action. California, CA: Corwin Press.
Hair, J.F., Black, W.C., Babin, J.B., & Anderson, R.E. (2010). Multivariate data analysis (7th ed.). New Jersey, NJ: Prentice-Hall Inc.
Halpin, A.W., & Croft, D.B. (1963). The organizational climate of schools (Series: Midwest Administration Center, University of Chicago, Studies in Educational Administration). Chicago, IL: Midwest Administration Center, University of Chicago.
Hambright, G., & Diamantes, T. (2004). An analysis of prevailing K-12 educational strategic planning models. ProQuest Education Journals, 125(1), 97–103.
Houston, D. (2008). Rethinking quality and improvement in higher education. Quality Assurance in Education, 16(1), 61–79. https://doi.org/10.1108/09684880810848413
Jeswani, S., & Dave, S. (2012). Impact of organizational climate on turnover intention: An empirical analysis on faculty members of technical education of India. International Journal of Business Management & Research, 2(3), 26–44.
Johnson, G., & Scholes, K. (1988). Exploring corporate strategy (2nd ed.). Hemel Hempstead, England: Prentice-Hall.
Johnson, G., & Scholes, K. (1993). Exploring corporate strategy: Text and cases. Hemel Hempstead, England: Prentice-Hall.
Kaplan, R.S., & Norton, D.P. (2004). Strategy mapping: Converting intangible assets into tangible outcomes. Boston, MA: Harvard Business School Press.
Kaufman, R., Herman, J., & Waters, B. (2002). Educational planning: Strategic, tactical and operational. Langham, MD: Scarecrow Press.
Kettunen, J. (2010). Strategy process in higher education. Journal of Institutional Research, 15(1), 16–27.
Kettunen, J. (2012). External and internal quality audits in higher education. The TQM Journal, 24(6), 518–528. https://doi.org/10.1108/17542731211270089
Kline, R.B. (2011). Principles and practice of structural equation modeling. London: The Guilford Press.
Knight, J. (1997). Strategic planning for school managers: A handbook of approaches to strategic planning and development for schools and colleges. London: Kogan Page.
Kongkiti, P., Ketsarapong, S., Ooi, K., & Shyu, S.H.P. (2012). Sustaining higher education reforms: Knowledge and policy implications learned from Thailand. International Journal of Educational Management, 25(3), 284–301.
Lasisi, A.A. (2016). The effects of organizational quality management initiatives and mediating factor on the sustainability of Malaysian higher education institutions. Unpublished PhD dissertation, International Islamic University Malaysia.
Lasisi, A.A., Hairuddin, M.A., & Shuaibu, H.U. (2013). Investigating the quality management initiatives in higher educational institutions on customer satisfaction. International Journal of Modern Business Issues of Global Market, 1(2), 12–25.
Litwin, G.H., & Stringer, R.A. (1968). Motivational and organizational climate. Boston, MA: Graduate School of Business Administration, Harvard University.
Matveev, A.V. (2002). The advantages of employing quantitative and qualitative methods in intercultural research: Practical implications from the study of the perceptions of intercultural communication competence by American and Russian managers. Theory of Communication and Applied Communication, 1, 59–67.
Mohamed Khaled, N. (2010). Message from the Minister of Higher Education Malaysia. OIC education directory 2010/2011. Kuala Lumpur: OIC International Business Centre/Ramcel Median Sdn. Bhd.
Morshidi, S. (2010). Strategic planning directions of Malaysia’s higher education: University autonomy in the midst of political uncertainties. High Education, 59(4), 461–473. https://doi.org/10.1007/s10734-009-9259-0
Muijs, D. (2011). Doing quantitative research in education with SPSS. Los Angeles, LA: Sage Publications. https://doi.org/10.4135/9781849203241
Noor Azman, A., Mohamed Zairi, & Mahat, F. (2006). Quality HR-TQM model for higher education institutions. The Journal of Human Resource and Adult Learning, 2(1), 88–98.
Nunnally, J.C., & Bernstein, I.H. (1994). Psychometric theory (3rd ed.). New York, NY: McGrawHill.
Nur Anisah, A. (2012). Performance measurement in Malaysia’s higher education. In PMA 2012 Conference, University of Cambridge, United Kingdom, 11–13 July 2012. Retrieved 15 February 2013 from http://www.performanceportal.org.
Owens, R.G. (1987). Organizational behavior in education (6th ed.). Boston, MA: Prentice Hall and Allyn and Bacon.
Peña-Suárez, E., Muñiz, J., Campillo-Álvarez, Á., Fonseca-Pedrero, E., & García-Cueto, E. (2013). Assessing organizational climate: Psychometric properties of the CLIOR Scale. Psicothema, 25(1), 137–144.
Rumane, A.R. (2011). Quality management in construction projects. New York, NY: Taylor & Francis Group.
Sahari, M., Nik, A.H., Nik, S., & Marzuki, A. (2004). Teachers’ orientation towards students’ note taking: Scale validation. Journal Pendidikan Universiti Malaya, 24, 61–72.
SAQ. (2009). Sustainability assessment questionnaire. Retrieved 21 January 2012 from http://www.ulsf.org/programs_saq.html
Schmitt, N. (1996). Uses and abuses of coefficient alpha. Psychological Assessment, 8(4), 350–353. https://doi.org/10.1037/1040-3590.8.4.350
Schneider, B., Brief, A., & Guzzo, R. (1996). Creating a climate and culture for sustainable organizational change. Organizational Dynamics, 24(4), 7–19. https://doi.org/10.1016/S0090-2616(96)90010-8
Sijtsma, K. (2009). Reliability beyond theory and into practice. Psychometrika, 74, 169. https://doi.org/10.1007/s11336-008-9103-y
Smith, J.K. (1983). Quantitative versus qualitative research: An attempt to clarify the issue. Educational Researcher, 12(3), 6–13. https://doi.org/10.3102/0013189X012003006
Soltani, E., van der Meer, R., Williams, T.M., & Lai, P. (2006). The compatibility of performance appraisal systems with TQM principles: Evidence from current practice. International Journal of Operations & Production Management, 26(1), 92–112. https://doi.org/10.1108/01443570610637030
Tabachnick, B.G., & Fidell, L.S. (2007). Using multivariate statistics (5th ed.). Boston, MA: Pearson Education.
Tagiuri, R. (1968). The concept of organizational climate. In R. Tangiuri, & G.W. Litwin (Eds.), Organizational climate: Explorations of a concept (pp. 13–32). Boston, MA: Division of Research, Graduate School of Business Administration, Harvard University.
Tsiakkiros, A., & Pashiardis, P. (2002). Strategic planning and education: The case of Cyprus. The International Journal of Educational Management, 16(1), 6–17. https://doi.org/10.1108/09513540210415505
Tsim, Y.C., Yeung, V.W.S., & Leung, E.T.C. (2002). An adaptation to ISO9001:2000 for certified organizations. Managerial Auditing Journal, 17(5), 245–250. https://doi.org/10.1108/02686900210429669
UNESCO (United Nations Educational, Scientific and Cultural Organization). (2012). The impact of economic crisis on higher education. Bangkok: Asia and Pacific Regional Bureau for Education.
Velazquez, L., Munguia, N., & Sanchez, M. (2005). Deterring sustainability in higher education institutions: An appraisal of the factors which influence sustainability in higher education institutions. International Journal of Sustainability in Higher Education, 6(4), 383–391. https://doi.org/10.1108/14676370510623865
Vockell, E.L., & Asher, J.W. (1995). Educational research (2nd ed.). Upper Saddle River, NJ: Prentice Hall.
Waheed, B., Khan, F.I., & Veitch, B. (2011). Developing a qualitative tool for sustainability assessment of HEIs. International Journal of Sustainability in Higher Education, 12(4), 355–368. https://doi.org/10.1108/14676371111168278
Wright, T. (2010). University presidents’ conceptualizations of sustainability in higher education. International Journal of Sustainability in Higher Education, 11(1), 61–73. https://doi.org/10.1108/14676371011010057