Sreekumar, Sabita Mahapatra, S. S. Mahapatra. SERVICE QUALITY OF INDIAN BANKS: A FUZZY INFERENCE SYSTEM APPROACH. AAMJ. 2015;20(2):59–80. Accessed December 23, 2024. https://ejournal.usm.my/aamj/article/view/aamj_vol20-no-2-2015_3