ISO 9000 IMPLEMENTATION AND PERCEIVED ORGANISATIONAL OUTCOME: THE CASE OF A SERVICE ORGANISATION. Asian Academy of Management Journal, [S. l.], v. 8, n. 2, p. 91–107, 2003. Disponível em: https://ejournal.usm.my/aamj/article/view/aamj_vol8-no-2-2003_5.. Acesso em: 17 may. 2024.