SERVICE QUALITY OF INDIAN BANKS: A FUZZY INFERENCE SYSTEM APPROACH. Asian Academy of Management Journal, [S. l.], v. 20, n. 2, p. 59–80, 2015. Disponível em: https://ejournal.usm.my/aamj/article/view/aamj_vol20-no-2-2015_3.. Acesso em: 20 may. 2024.