Sreekumar, Sabita Mahapatra, and S. S. Mahapatra. 2015. “SERVICE QUALITY OF INDIAN BANKS: A FUZZY INFERENCE SYSTEM APPROACH”. Asian Academy of Management Journal 20 (2): 59–80. https://ejournal.usm.my/aamj/article/view/aamj_vol20-no-2-2015_3.