Rusli Ahmad and David P. Spicer, “A STUDY OF THE COGNITIVE PROCESSING MODELS USED IN THE APPRAISAL SYSTEM: THE MALAYSIAN PUBLIC SERVICE”, AAMJ, vol. 7, no. 2, pp. 1–16, Dec. 2002, Accessed: Nov. 22, 2024. [Online]. Available: https://ejournal.usm.my/aamj/article/view/aamj_vol7-no-2-2002_1