Ilhaamie Abdul Ghani Azmi, Zainal Ariffin Ahmad, and Yuserrie Zainuddin, “COMPETENCY-BASED PAY AND SERVICE QUALITY: AN EMPIRICAL STUDY OF MALAYSIAN PUBLIC ORGANISATIONS”, AAMJ, vol. 14, no. 1, pp. 21–36, Jan. 2009, Accessed: Jul. 03, 2024. [Online]. Available: https://ejournal.usm.my/aamj/article/view/aamj_vol14-no-1-2009_2