“Influence of Front-Desk Staff Service Quality on Students’ Affective Commitment, Trust, and Word-of-Mouth in Higher Education”. Asian Academy of Management Journal 27, no. 1 (June 15, 2022): 29–60. Accessed May 6, 2024. https://ejournal.usm.my/aamj/article/view/aamj_vol27-no1-2022_2.