Amalan Nilai-nilai Teras Islam dalam Sistem Pengurusan Kualiti Berasaskan Syariah MS 1900: Kajian Kes di Mahkamah Syariah Negeri Melaka
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Abstract
The literature shows that the topic of the practice of Islamic core values in the implementation of MS 1900 Shariah-based Quality Management System has not been explored by previous researchers. Hence, the objective of this article is to study Islamic core values practices in MS 1900 implementation in Malaysia’s syariah court, that is Melaka Syariah Court (MSC). The data collection method used was a semi-structured interview involving 11 informants. Thematic analysis method with the help of Atlas.ti version 8 software was used to analyse the data. The research findings show that there are four core Islamic values that are practised in the implementation of MS 1900 in MSC, namely blessing, accurate, fast and authoritative. The practice of such core values has been the catalyst for the effective implementation of MS 1900 in the courts studied. The findings of this study contribute to the development of knowledge regarding the Islamic core values in the implementation of MS 1900 in the syariah court environment. The findings can be used as input to administrators in the public or corporate sector in their efforts to inject Islamic core values into the implementation of effective quality management systems in their respective organisations.
Literatur menunjukkan topik mengenai amalan nilai teras Islam dalam pelaksanaan Sistem Pengurusan Kualiti Berasaskan Syariah MS 1900 belum diteroka oleh pengkaji lepas. Oleh itu, objektif artikel ini adalah untuk mengkaji amalan nilai teras Islam dalam pelaksanaan MS 1900 di mahkamah syariah di Malaysia iaitu Mahkamah Syariah Negeri Melaka (MSNM). Kaedah pengumpulan data yang digunakan ialah temu bual separa struktur yang melibatkan 11 orang informan. Kaedah analisis tematik dengan bantuan perisian Atlas.ti version 8 telah digunakan untuk menganalisis data. Hasil kajian menunjukkan terdapat empat nilai teras Islam yang diamalkan dalam pelaksanaan MS 1900 di MSNM iaitu berkat, tepat, cepat dan berwibawa. Amalan nilai teras tersebut telah menjadi pemangkin kepada pelaksanaan MS 1900 yang efektif di mahkamah yang dikaji. Hasil kajian ini memberi sumbangan kepada pembangunan ilmu berkenaan dengan nilai teras Islam dalam pelaksanaan MS 1900 dalam persekitaran mahkamah syariah. Hasil kajian ini boleh dijadikan input kepada para pentadbir di sektor awam atau korporat dalam usaha mereka untuk menyuntik nilai teras Islam ke dalam pelaksanaan sistem pengurusan kualiti yang efektif di organisasi masing-masing.
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