1.
Jochen Wirtz, Prem N. Shamdasani. Consumer Perception of Service Quality: Do We Need Industry Specific Scales or Can We Use SERVQUAL? An Analysis in The Context of The Airline Industry. AAMJ [Internet]. 1997 Dec. 30 [cited 2024 Nov. 22];2(1&2). Available from: https://ejournal.usm.my/aamj/article/view/aamj_vol2-no-1and2-1997_2