Emotional Resilience and Experiences of Flood Victims in Jitra, Kedah: A Phenomenological Approach

Abstract

This study aims to explore the experiences and emotional resilience of flood victims in Jitra, Kedah, using a phenomenological approach. Focusing on subjective experiences, the study involves in-depth interviews with two respondents who have repeatedly experienced flooding. Participants were selected using purposive sampling techniques and met the criteria set by the researcher. The study identifies seven main themes: initial flood experiences, flood preparedness, experiences during the flood, challenges faced, the home recovery process after the flood, community and authority support, and future recommendations for better disaster management. The findings suggest that early flood experiences raise awareness of disaster risks and the need for mitigation measures to reduce negative impacts. Preparedness involves storing essential items, ensuring family safety, and taking precautionary steps to minimize property losses. However, the spirit of neighborliness and community support helped alleviate emotional distress. Assistance from the community, NGOs, and authorities—including food aid, financial support, and manpower—played a crucial role in helping victims cope with the situation. Future recommendations highlight the need to improve infrastructure, enhance flood risk awareness, and foster close collaboration between communities and public institutions to strengthen resilience against disasters.