Predicting Adoption Behaviour to Digital Government Transformation in Construction Sector
Main Article Content
Abstract
The acceptance of new technologies by targeted users has a substantial impact on the success of digital government transformation (DGT). Based on the integration of the Unified Theory of Acceptance and Use of Technology (UTAUT) and the information system (IS) success model, which are extended with trust, resistance and technology readiness factors, this paper proposes a factor model that predicts adoption behaviour for integrated IS as a DGT initiative. The case study was based on the use of an integrated IS in business licensing and public procurement for the Indonesian construction sector. The 1,656 respondents in this study represented construction companies, experts, project managers and procurement committees with varying levels of digital literacy, computer proficiency, educational backgrounds and technology experience. The model was analysed using structural equation modelling-partial least square (SEM-PLS). The findings showed that trust, technology readiness, performance expectancy and effort expectancy are the four main factor that positively influence behaviour intention in the system. However, users who have access to adequate resources persist in their adoption. The findings provide a solid foundation for future research on DGT in the construction sector.
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