The Key Factor Influencing the Implementation of Internet of Things in Facility Management Through Technological-Organisational-Environmental Framework: Trends, Gaps and Future Research
Main Article Content
Abstract
This study explored the current literature on the implementation of the Internet of Things (IoT) in facility management (FM), focusing on key technological, organisational and environmental factors based on the technological-organisational-environmental (TOE) framework. Effective implementation of IoT in FM enhances operational efficiency, cost-effectiveness and sustainability by enabling real-time monitoring, predictive maintenance and optimal resource utilisation. A systematic literature review (SLR) of 28 articles, published from 2014 to 2023, was conducted following the preferred reporting items for systematic reviews and meta-analyses (PRISMA) guidelines and thematic analysis was employed to provide a detailed overview of the state of IoT in the FM industry. Articles were identified and extracted from three academic databases: Scopus, ScienceDirect and Google Scholar, for comprehensive coverage of relevant fields. The selected articles met the inclusion criteria set for the research question: What are the factors influencing IoT implementation in FM? The analysis analysed using ATLAS.ti version 9 identified three main themes: technological, organisational and environmental factors influencing IoT implementation in FM. Key findings revealed technological factors such as integration challenges, standardisation issues and data security concerns. Organisational factors like resistance to change, leadership and stakeholder involvement and training needs, while environmental factors, including regulatory compliance, economic feasibility and sustainability considerations, played crucial roles in shaping IoT implementation in FM. These insights provide valuable guidance for researchers, practitioners, stakeholders and policymakers in understanding and addressing the multifaceted aspects of IoT implementation in FM, paving the way for future research and practice.
Article Details
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
Ahn, B.T. (2016). Implementation of digital contents system for cleaning facility management based on bluetooth. International Journal of Smart Home, 10(7): 259–268. https://doi.org/10.14257/ijsh.2016.10.7.26
Ali, I., Aboelmaged, M.G., Govindan, K. and Malik, M. (2023). Understanding the key determinants of IoT implementation for the digital transformation of the food and beverage industry. Industrial Management and Data Systems, 123(7): 1887–1910. https://doi.org/10.1108/imds-02-2022-0082
Ali, O., Shrestha, A., Osmanaj, V. and Muhammed, S. (2020). Cloud computing technology implementation: An evaluation of key factors in local governments. Information Technology and People, 34(2): 666–703. https://doi.org/10.1108/itp-03-2019-0119
Alkhayatt, N.S. and Hagem, R.M. (2018). Smart home system based on Wi-Fi and IoT. International Journal of Advances in Engineering and Technology, 11(6): 155–161
Al-Obaidi, K.M., Hossain, M., Alduais, N.A.M., Al-Duais, H.S., Omrany, H., and Ghaffarianhoseini, A. (2022). A review of using IoT for energy efficient buildings and cities: A built environment perspective. Energies, 14(11): 3203. https://doi.org/10.3390/en15165991
Amini, M.H., Feizi-Derakhshi, M.R. and Fotuhi-Firuzabad, M. (2017). Electric energy management in residential areas through coordination of multiple smart homes. Renewable and Sustainable Energy Reviews, 72: 1–16. https://doi.org/10.1016/j.rser.2017.01.166
Anathan, J.D., Yusof, L.M. and Rahman, R.A. (2023). Internet of Things (IoT) impact on facility management of office Buildings: A qualitative study. Journal of Engineering Project and Production Management, 13(3): 20–31. http://doi.org/10.32738/JEPPM-2023-0020
Araszkiewicz, K. (2017). Digital technologies in facility management: The state of practice and research challenges. Procedia Engineering, 196: 1034–1042. https://doi:10.1016/j.proeng.2017.08.059
Atta, N. and Talamo, C. (2019). Digital transformation in facility management (FM): IoT and Big Data for service innovation. In B. Daniotti, M. Gianinetto and D. Torre (eds.), Digital Transformation of the Design, Construction and Management Processes of the Built Environment. Cham, Switzerland: Springer Open, 267–278. https://doi.org/10.1007/978-3-030-33570-0_24
Azizi, S., Nair, G., Rabiee, R. and Olofsson, T. (2020). Application of Internet of Things in academic buildings for space use efficiency using occupancy and booking data. Building and Environment, 186: 107355. https://doi.org/10.1016/j.buildenv.2020.107355
Baron, R.M. and Kenny, D.A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic and statistical considerations. Journal of Personality and Social Psychology, 51(6): 1173–1182.
Bouabdallaoui, Y., Lafhaj, Z., Yim, P., Ducoulombier, L. and Bennadji, B. (2021). Predictive maintenance in building facilities: A machine learning-based approach. Sensors, 21(4): 1044. http://doi.org/10.3390/s21041044
Bousdekis, A., Apostolou, D. and Mentzas, G. (2020). Predictive maintenance in the 4th Industrial Revolution: Benefits, business opportunities and managerial implications. IEEE Engineering Management Review, 48(1): 57–62. https://doi.org/10.1109/emr.2019.2958037
Brad, B.S. and Murar, M.M. (2014). Smart buildings using IoT technologies. Construction of Unique Buildings and Structures, 5(20): 15–27. https://doi.org/10.18720/CUBS.20.2
Brous, P., Janssen, M. and Herder, P. (2018). Internet of Things implementation for reconfiguring decision-making processes in asset management. Business Process Management Journal, 24(3): 704–719. https://doi.org/10.1108/BPMJ-11-2017-0328
Chew, M.Y.L., Teo, E.A.L., Shah, K.W., Kumar, V. and Hussein, G.F. (2020). Evaluating the roadmap of 5G technology implementation for smart building and facilities management in Singapore. Sustainability, 12(23): 1–26. http://doi.org/10.3390/su122410259
Chung, S., Kwon, S., Moon, D. and Lee, S. (2018). Smart facility management systems utilizing open BIM and augmented/virtual reality. In J. Teizer, M. König and T. Hartmann (eds.), Proceedings of the 35th International Symposium on Automation and Robotics in Construction (ISARC 2018). Berlin: ISARC, 1–9. https://doi.org/10.22260/ISARC2018/0118
Codinhoto, R., Fabricio, M. and Fialho, B. (2020). Trends in BIM and IoT for reactive maintenance. Paper presented at the CIB W78 Conference 2020: Innovation in Information and Communication Technology in the Built Environment. São Paulo, Brazil, 11–13 November.
Collotta, M. and Pau, G. (2015). Bluetooth for Internet of Things: A fuzzy approach to improve power management in smart homes. Computers and Electrical Engineering, 44: 137–152. http://doi.org/10.1016/j.compeleceng.2015.01.005
Dang, K. and Trotskii, I. (2019). Architecture for automation system metrics collection, visualization and data engineering: HAMK sheet metal center building automation case study. Open Engineering, 9: 561–570. https://doi.org/10.1515/eng-2019-0065
Dawod, A., Georgakopoulos, D., Jayaraman, P.P., Nirmalathas, A. and Parampalli, U. (2022). IoT device integration and payment via an autonomic blockchain-based service for IoT device sharing. Sensors, 22(4): 1344. https://doi.org/10.3390/s22041344
Dlesk, A., Strogonov, V., Vach, K. and Pollert, J. (2023). Integration of spatially oriented data from IoT to facility management and BIM. The International Archives of the Photogrammetry, Remote Sensing and Spatial Information Sciences, XLVIII-5/ W2: 31–36. https://doi.org/10.5194/isprs-archives-xlviii-5-w2-2023-31-2023
Dosumu, O. and Uwayo, S.M. (2023). Modelling the implementation of Internet of things (IoT) for sustainable construction in a developing economy. Built Environment Project and Asset Management, 13(3): 394–411. https://doi.org/10.1108/bepam-08-2022-0123
Ford, R., Pritoni, M., Sanguinetti, A. and Karlin, B. (2017). Categories and functionality of smart home technology for energy management. Building and Environment, 123: 543–554. http://doi.org/10.1016/j.buildenv.2017.07.020
Fossati, C., Stoppani, C., Menon, A., Pierannunzii, L., Compagnoni, R. and Randelli, P. (2021). Arthroscopic rotator cuff repair in patients over 70 years of age: A systematic review. Journal of Orthopaedics and Traumatology, 22(1). https://doi.org/10.1186/s10195-021-00565-z
Fung, C., Besser, M. and Poon, K.K.E. (2021). Systematic literature review of flipped classroom in mathematics. Eurasia Journal of Mathematics, Science and Technology Education, 17(6): em1974. https://doi.org/10.29333/ejmste/10900
Gbadamosi, S.A., Hancke, G.P. and Abu-Mahfouz, A.M. (2020). Building upon NB-IoT networks: A roadmap towards 5G new radio networks. IEEE Access, 8: 188641–188672. https://doi.org/10.1109/access.2020.3030653
Haddaway, N.R., Page, M.J., Pritchard, C.C. and McGuinness, L.A. (2022). PRISMA2020: An R package and Shiny app for producing PRISMA 2020-compliant flow diagrams, with interactivity for optimised digital transparency and Open Synthesis. Campbell Systematic Reviews, 18(2). https://doi.org/10.1002/cl2.1230
Kabra, G. (2023). Determinants of blockchain implementation and organizational performance in the healthcare sector in India. American Journal of Business, 38(3): 152–171. http://doi.org/10.1108/AJB-12-2022-0206
Kanna, K., Lachguer, K.A. and Yaagoubi, R. (2022). An integration of BIM-IoT-machine learning for optimizing indoor thermal comfort based on user experience. Energy and Buildings, 277: 112547. http://doi.org/10.1016/j.enbuild.2022.112547
Konanahalli, A., Marinelli, M. and Oyedele, L. (2020). Drivers and challenges associated with the implementation of big data within U.K. facilities management sector: An exploratory factor analysis approach. IEEE Transactions on Engineering Management, 69(4): 916–929. https://doi.org/10.1109/tem.2019.2959914
Lee, J.Y., Irisboev, I.O. and Ryu, Y.-S. (2021). Literature review on digitalization in facilities management and facilities management performance measurement: Contribution of Industry 4.0 in the global era. Sustainability, 13(23): 13432. https://doi.org/10.3390/su132313432
Li, S., Xu, L.D. and Zhao, S. (2014). The Internet of Things: A survey. Information Systems Frontiers, 17(2): 243–259. http://doi.org/10.3390/smartcities4030051
Lockwood, C., Munn, Z. and Porritt, K. (2015). Qualitative research synthesis: Methodological guidance for systematic reviewers utilizing meta-aggregation. International Journal of Evidence-Based Healthcare, 13(3): 179–187. https://doi.org/10.1097/xeb.0000000000000062
Maskuriy, R., Selamat, A., Ali, K.N., Marešová, P. and Krejcar, O. (2019). Industry 4.0 for the construction industry: How ready is the industry? Applied Sciences, 9(14): 2819. https://doi.org/10.3390/app9142819
Munn, Z., Peters, M.D.J., Stern, C., Tufanaru, C., McArthur, A. and Aromataris, E. (2018). Systematic review or scoping review? Guidance for authors when choosing between a systematic or scoping review approach. BMC Medical Research Methodology, 18(1): 1–7. https://doi.org/10.1186/s12874-018-0611-x
Nikolić, V., Stević, Z., Janićijević, S., Kreculj, D. and Comtrade, B. (2020). Possibilities of IIoT application platforms in the electrical power systems. Paper presented at the 8th International Conference on Renewable Electrical Power Sources. Trebinje, Bosnia and Herzegovina, 1–2 June.
Opoku, A. and Lee, J.Y. (2022). The future of facilities management: Managing facilities for sustainable development. Sustainability, 14(3): 1705. http://doi.org/10.3390/su14031705
Pasek, J. and Sojkova, V. (2018). Facility management of smart buildings. International Review of Applied Sciences and Engineering, 9(2): 181–187. http://doi.org/10.1556/1848.2018.9.2.15
Pellegrini, L., Seghezzi, E., Tagliabue, L.C., Di Giuda, G.M., Schievano, M. and Tucci, A. (2022). Decision Support system for occupancy-oriented facility management: Methodology and first results. In Proceedings of the 2022 European Conference on Computing in Construction. Rhodes: European Council on Computing in Construction, 1–8. http://doi.org/10.35490/EC3.2022.204
Piantanida, P., Siccardi, S., Aliev, K. and Villa, V. (2023). Lighting maintenance management through IoT-Based automated fault diagnostics. Proceedings of International Structural Engineering and Construction, 10(1): FAM-03. http://doi.org/10.14455/ISEC.2023.10(1).FAM-03
Pimsakul, S., Samaranayake, P. and Laosirihongthong, T. (2021). Prioritizing enabling factors of IoT implementation for sustainability in supply chain management. Sustainability, 13(22): 12890. https://doi.org/10.3390/su132212890
Raendran, V., Ramasamy, R.K., Rosdi, I.S. and Razak, R.A. (2020). IoT technology for facilities management: Understanding end user perception of the smart toilet. International Journal of Advanced Computer Science and Applications, 11(5). http://doi.org/10.14569/IJACSA.2020.0110547
Rafsanjani, H.N. and Ghahramani, A. (2020). Towards utilizing Internet of Things (IoT) devices for understanding individual occupants’ energy usage of personal and shared appliances in office buildings. Journal of Building Engineering, 27:100948. https://doi.org/10.1016/j.jobe.2019.100948
Rafsanjani, H.N., Ghahramani, A. and Nabizadeh, A.H. (2020). iSEA: IoT-based smartphone energy assistant for prompting energy-aware behaviors in commercial buildings. Applied Energy, 266: 114892. https://doi.org/10.1016/j.apenergy.2020.114892
Sanzana, M.R., Maul, T., Wong, J.Y., Abdulrazic, M.O.M. and Yip, C.-C. (2022). Application of deep learning in facility management and maintenance for heating, ventilation and air conditioning. Automation in Construction, 141: 104445. https://doi.org/10.1016/j.autcon.2022.104445
Sarkar, A. (2021). Importance of IoT in facility management. International Journal of Recent Scientific Research, 12(6). http://doi.org/10.24327/ijrsr.2021.1206.xx
Schröeder, A., Naik, P., Bigdeli, A. Z. and Baines, T. (2020). Digitally enabled advanced services: a socio-technical perspective on the role of the Internet of Things (IoT). International Journal of Operations and Production Management, 40(7/8): 1243–1268.
Sidek, N., Ali, N. and Alkawsi, G. (2022). An integrated success model of Internet of Things (IoT)-Based services in facilities management for public sector. Sensors, 22(9): 3207. http://doi.org/10.3390/s22093207
Solomon, D. (2013). Types of open access publishers in Scopus. Publications, 1(1): 16–26. https://doi.org/10.3390/publications1010016
Stern, C., Jordan, Z. and McArthur, A. (2014). Developing review questions and inclusion criteria. In The Joanna Briggs Institute Reviewer’s Manual. Adelaide: The Joanna Briggs Institute.
Talamo, C., Pinto, M.R., Viola, S. and Atta, N. (2019). Smart cities and enabling technologies: influences on urban Facility Management services. IOP Conference Series: Earth and Environmental Science, 296: 012047. https://doi.org/10.1088/1755-1315/296/1/01204
Tornatzky, L.G. and Fleischer, M. (1990). The Processes of Technological Innovation. Lexington, MA: Lexington Books.
Valinejadshoubi, M., Moselhi, O., Bagchi, A. and Salem, A. (2021). Development of an IoT and BIM-based automated alert system for thermal comfort monitoring in buildings. Sustainable Cities and Society, 66: 102602. http://doi.org/10.1016/j.scs.2020.102602
Wang, D., Jing, K.T., Kan, Z. and Li, Y. (2020). Exploring the application of digital data management approach for facility management in Shanghai’s high-rise buildings. Progress in Energy and Environment, 13: 1–15.