Kemahiran Komunikasi Guru Pelatih Universiti Sains Malaysia COMMUNICATION SKILLS AMONG TRAINING TEACHERS OF UNIVERSITI SAINS MALAYSIA

Abstract

Effective communication is an important part in the learning and teaching process. Verbal and non-verbal communication aspects should be emphasized in every teacher. This research is conducted to study some aspects of the verbal and non-verbal communications among trainee teachers in the School of Educational Studies, Universiti Sains Malaysia that will have to go for their teacher training program. The study of verbal communication consists of intonation, pronunciation and the teacher effectiveness in delivering the lesson. In addition to that, the non-verbal communication aspects studied in this research comprise of the facial expressions, eye contacts and the touch. The qualitative methods involved in this study are observation, half structured interview and document analysis. 12 trainee teachers have been chosen through purposive sampling technique. The result for this study is obtained through content analysis. The results show that there are some trainee teachers who are having difficulties in pronouncing certain words correctly. The effectiveness in delivering lesson are limited to the text books and the teachers vocal sound intonation used are monotonous and uninteresting. Whereby, in the non-verbal communication, the trainees do not show earnest facial expressions when delivering the main points or explaining certain situations. The majority of the samples also show good eye-contact even though it is only to focus to the front row students in the class. The findings also illustrate that only 1 trainee teacher attempts physical contact to students in showing appreciation or encouragement. 

Komunikasi yang berkesan amat penting dalam pengajaran dan pembelajaran. Aspek lisan yang melibatkan perkataan serta komunikasi bukan lisan perlu diberikan penekanan oleh setiap guru. Kajian ini bertujuan mengenal pasti aspek komunikasi lisan dan bukan lisan dalam kalangan guru pelatih, Pusat Pengajian Ilmu Pendidikan, Universiti Sains Malaysia (USM) yang mengikuti program Latihan Mengajar. Aspek komunikasi lisan yang dikaji merangkumi intonasi suara, kejelasan sebutan dan kelancaran guru dalam menyampaikan pengajaran. Aspek komunikasi bukan lisan yang dikaji pula merangkumi ekspresi muka, kontak mata dan sentuhan. Kaedah kualitatif yang melibatkan pemerhatian, temu bual separa berstruktur dan analisis dokumen digunakan dalam memperoleh maklumat kajian. Seramai 12 orang guru pelatih dipilih melalui teknik pensampelan bertujuan. Dapatan diperoleh melalui analisis kandungan. Keputusan menunjukkan terdapat guru pelatih yang masih mengalami kesukaran menjelaskan sesuatu sebutan dengan betul. Kelancaran dalam menyampaikan pengajaran juga terbatas dengan penggunaan buku teks serta intonasi suara yang senada dan tidak menarik. Manakala bagi aspek bukan lisan, guru didapati tidak dapat menunjukkan ekspresi muka yang bersungguh-sungguh semasa menyampaikan isi penting atau semasa menggambarkan sesuatu situasi. Majoriti menunjukkan kontak mata yang baik walaupun masih memberi tumpuan utama kepada murid yang hanya di bahagian hadapan kelas. Didapati hanya seorang guru pelatih membuat sentuhan kepada murid sebagai penghargaan atau memberi galakan dan sokongan.