Examining Online Platform Impact, Accessibility Barriers and Psychological Outcomes within the Hearing-Impaired Community
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Abstract
This study investigated the effects of online platform accessibility on social isolation and psychological well-being, within the hearing-impaired (HI) community in Malaysia. Accessibility barriers emerged as significant predictors of increased social isolation and reduced psychological well-being, illustrating the specific challenges HI individuals face in digital spaces. Data were collected from 136 participants, integrating quantitative assessments to address these relationships comprehensively. Quantitative findings indicated that higher accessibility barriers were strongly associated with elevated levels of social isolation and lower psychological well-being. The study underscored the importance of inclusive platform design to support the psychosocial needs of the HI community. The results advocated for policy and platform improvements to promote equitable digital access, affirming that accessibility is essential for fostering well-being and inclusion within marginalised populations.
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